Formation Credit Union
Core Conversion
A new system designed to serve you better.
What This Means for You
Formation Credit Union is upgrading to a new core banking system—the technology that powers your accounts, online banking, mobile app, and more. This upgrade is an important step forward, allowing us to serve you more efficiently while offering improved security, new features, and expanded digital tools.
With this system conversion, you’ll enjoy:
- Enhanced Online & Mobile Banking features
- A modernized Voice Response Banking (SAMI) system
- Stronger data security protections
- Greater efficiency for faster, smoother service
System Upgrade Schedule
Tuesday, Sept. 23
Last day to use Remote Deposit Capture until Oct. 2.
Tuesday, Sept. 30
4:30 p.m.: Online Banking, Mobile Banking, Bill Pay, and Shared Branching go offline.
Last account statements processed in the current system.
Any Bill Pay transactions scheduled after this date will not process.
Wednesday, Oct. 1
All credit union operations are closed for the full system upgrade.
Thursday, Oct. 2
10:00 a.m.: Branch reopens & the new system goes live.
Saturday, Oct. 4
8 a.m. – 12 p.m.: Live phone support with credit union staff available.
Get the Full Details
Download our Core Conversion Resource Guide for step-by-step instructions and additional information.
First Time Login Instructions for Existing Online Banking Members
When logging in for the first time after the system upgrade, use your current member number as the Logon ID (even if you previously had a different User ID).
Step 1: Log On
Logon ID: Use your member #.
If your number is less than six digits, add leading zeros to make it six digits. For example, Member #124 becomes 000124.
Security Code/Password: Last four digits of the primary account holder’s SSN.
Step 2:
Create a new User ID & password (your account number cannot be used).
Step 3:
Select your security questions.
Step 4:
Accept the Terms & Conditions.
Step 5:
Enter your mobile phone number.
Step 6:
You’re in! Access your online account.
Frequently Asked Questions
Why is Formation making this change?
To upgrade our core technology — bringing members faster, more secure service, improved Online & Mobile Banking, an updated SAMI phone system and stronger data security.
When will the credit union be closed?
All operations will close Wednesday, Oct. 1, and reopen Thursday, Oct. 2, at 10 a.m.
Will I have account access during the closure?
No. Please plan ahead for any transactions before Sept. 30.
Are accounts safe and secure?
Yes. Your information and funds are fully protected with enhanced data safeguards. Funds remain insured by NCUA up to $250,000.
Will account numbers change?
No. Account numbers remain the same, but suffixes will change.
Will direct deposits or payroll be affected?
No. These will process as usual. Payroll splits to credit cards will convert to auto transfers.
Will I need new checks or cards?
No. Your existing checks and debit/credit cards remain valid. Cards will work through the transition.
Please keep in mind that following the close of business on Sept. 30, debit cards will move to offline processing until the new system is live. During this time, new transactions will be delayed in posting to your account. Large purchases should be avoided as much as possible while in offline processing to avoid overdrafts.
