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10289 Airline Highway Baton Rouge, LA 70816 (800) 375-2760 Routing #: 265473508 Become A Member Update Member Info Login Make A Payment

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2025 Member Survey

"*" indicates required fields

Consent*

By checking here, I understand that my answers may be used in marketing material.

Name*

First Last

Email*

What year were you born?*

Select the one that applies to you:*

How long have you been a member? Please enter 0 where applicable for year or month*

Years

How long have you been a member? Please enter 0 where applicable for year or month*

Months

How did you find out about us?*

My employer

Social media

Friend or family member

Car dealership

Select all of our products/services that you currently utilize? (Select all that apply)*

Mortgage

Auto Loan

Personal Loan

Education Loan

Credit card

Checking Account

Savings Account

CDs

IRAs

Mobile Check Deposit

Your Digital Experience with Us

Have you downloaded and used the app?*

Yes

No

I didn't know there was an app

Please rate our app on a scale from 1 (unsatisfied) to 5 (highly satisfied).*

1

2

3

4

5

Have you used mobile check deposit?*

Yes

No

How often do you visit our website?*

Once a month

At least once a week

Every few months

Once a year

Never

Do you call our branch?*

Yes

No

Do you visit our branch?*

Yes

No

How is your overall experience in the branch?*

Do you use the drive-thru?*

Yes

No

How is your overall experience in the drive-thru?*

Do you use shared branching? (This is our co-op service that allows you to walk in and use other credit unions to manage your Louisiana USA accounts.)*

Yes

No

Your Experience as a Member

Formation Credit Union team members are courteous, welcoming and helpful.*

(1 = Strongly Disagree, 5 = Strongly Agree)

1

2

3

4

5

Formation Credit Union team members take care of my transactions quickly and accurately.*

(1 = Strongly Disagree, 5 = Strongly Agree)

1

2

3

4

5

Formation Credit Union team members return phone calls and emails promptly.*

(1 = Strongly Disagree, 5 = Strongly Agree)

1

2

3

4

5

Formation Credit Union offers all the financial products and services I need.*

(1 = Strongly Disagree, 5 = Strongly Agree)

1

2

3

4

5

Formation Credit Union's fees and service charges are competitive with other institutions.*

(1 = Strongly Disagree, 5 = Strongly Agree)

1

2

3

4

5

I would recommend Formation Credit Union to a friend or family member.*

(1 = Strongly Disagree, 5 = Strongly Agree)

1

2

3

4

5

Overall, I’m satisfied with the service I receive at Formation Credit Union.*

(1 = Strongly Disagree, 5 = Strongly Agree)

1

2

3

4

5

Are there any products or services that we don’t offer that you would like to see added?

Are there any specific areas where you believe we can improve our service or offerings?

What’s the best thing about our credit union?*

Do you have any other comments you want to share?

Marketing & Communication Feedback

I’m satisfied with Formation Credit Union’s marketing efforts and promotions.*

(1 = Strongly Disagree, 5 = Strongly Agree)

1

2

3

4

5

Do you follow us on social media?*

Yes

No

Do you find our posts informative/helpful?*

Yes

No

Do you find our posts to be fun and reflective of our company culture?*

Yes

No

Are there any topics you'd like to see us cover with communication efforts?*

Yes

No

What topics would you like to see us cover with communication efforts?*

Would you like a Formation Credit Union rep to reach out to you to further discuss any of our products or services?*

Yes

No

What service(s) would you like us to reach to you about? (Select all that apply)*

Mortgage

Auto Loan

Personal Loan

Education Loan

Credit card

Checking Account

Savings Account

Other

During natural disasters, emergencies and other instances where you need updates on your accounts, where do you first look for information?*

Email

Social Media

Website

Call the branch

Would you agree to do a brief video interview talking about your experiences with Formation Credit Union?*

Yes

No

What is one word you would use to describe Formation Credit Union?*

What sets Formation Credit Union apart from other banks and credit unions?*

Rebrand to Formation Credit Union

What feelings or thoughts came to mind when you first saw the Formation Credit Union name and branding?*

In what ways does the new brand better reflect who we are and how we serve you?*

Has the change from Louisiana USA to Formation Credit Union impacted how you view or connect with the credit union? Please share your thoughts.*

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9:00 am – 4:30 pm (W)

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10289 Airline Highway
Baton Rouge, LA 70816

(225) 292-8910
(800) 375-2760 toll free

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Formation Credit Union. Your savings are federally insured to at least $250,000 and backed by the full faith and credit of the United States Government - National Credit Union Administration (NCUA), a U.S. Government Agency. For more information, visit ncua.gov.

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